FREQUENTLY ASKED QUESTIONS

Which areas do you cover?

We cover Greater London and the surrounding counties. If you live in our primary operating zone you can benefit from our unbeatable delivery rates. Click here to see which zone you live in.

When do I pay?

You only pay for your goods after they have been delivered and assembled to your satisfaction. There is no risk to you whatsoever.

What forms of payment do you accept?

We accept all major credit cards as well as cash and cheques with guarantee card. Please note that with credit card transactions there is a 3% surcharge, the is no extra charge for debit card transactions.

When can you come?

We understand that it’s difficult to find time for anything these days. That’s why we work 7 days a week, 8am-9pm.

What if I want only delivery?

Not a problem! email us to get a competitive quote for our ever popular 'Buy & Deliver' service.

What if I want only assembly?

Not a problem! Simply contact us to arrange a suitable time.

How soon can you come?

We usually need around 7 days lead time, but if you need something more urgently just contact us to see what we can do.

What happens after I order?

We will contact you to confirm the booking. The next you will hear of us is when we arrive to build your furniture.

Is your work guaranteed?

Apart from the manufacturers guarantee, we guarantee our workmanship for 12 months. You can rest assured that your furniture will be build as it should be..

I want a Ikea™ Pax custom designed wardrobe, can you help?

We can safely say that we are masters of our trade, and especially Pax.. If you need a Pax system designed, built or modified simply contact us to arrange a free consultation. We will come with ideas, catalogues, door and handle samples and whatever is needed to help get your wardrobes exactly as you want them.

Do you only assemble Ikea™?

Although we specialise is Ikea™ furniture, we also build Argos™, John Lewis™, Debenhams™, B&Q™, Wickes™ and most other leading companies’ furniture. It all comes with our great ‘Buy, Deliver & Assemble’ service.

What if I want my furniture fixed to the wall?

We can only fix units to the wall with the consent of the homeowner. We cannot however accept any responsibility for any damage which may be caused. We would also need to know about this in advance to ensure we have the correct tools and fixings to hand. The decision to fix to any wall would be at the discretion of the fitter once he is on site.

What if about my skirting boards?

If the skirting board needs to be removed, or the furniture modified to accommodate the skirting board we can do this. There would be an extra charge for this. We would need to be notified beforehand to ensure the correct tools are brought.

I need a catalogue.

Take a look at Ikea’s great website, or order a catalogue here

What happens to the rubbish?

The disposal of the furniture packaging is the responsibility of the client. If you require us to dispose of the packaging in an environmentally friendly manner, an additional charge of £15 will be made.

Are you part of Ikea™?

No, we are not affiliated with Ikea™ or any other company.

What if I live in the congestion charging zone?

As we do not enter the congestion charging zone on a daily basis, the charge will be passed on the the client.

What about parking?

Any parking costs will be added on to the final bill, the client is responsible for parking fees or visitors permits. If there is limited or no parking in front of the building, please make us aware of this at the time of ordering.